Premium Support
Priority WordPress support for agencies: one point of contact, faster replies, and a clear path when a client site cannot wait.
Retainers fail when nobody owns the queue.
Premium support means I am the person your PM can message when a form breaks, a deploy fails, or a client needs a same-week change.
Most retainers look fine on paper until work lands in a shared inbox and sits there. Nobody owns the queue, the client waits, and your team spends Friday night chasing a plugin conflict.
I take that off your plate. You get one person, agreed hours, and a tracker so work does not vanish between Slack, email, and a forgotten Trello card.
This is for agencies that already sell WordPress and need a reliable pair of hands behind the brand — not a new account manager for the client to meet.
A dedicated point of contact for your agency.
You should not have to explain the project from scratch every time something breaks.
I already know the stack, the staging URL, and who to ping. When a form stops sending or a deploy fails, you message me — not a ticket robot.
- Priority response during agreed hours
- Scoped fixes, small builds, and editor help
- White-label communication you can forward to the client
- A simple tracker so work does not get lost
If it is in scope, I ship it. If it changes cost or timeline, I say so before I start — not after the client has already seen a preview.
How premium support actually works.
Clear hours, a backlog, and a path from ticket to live.
We agree response times and what sits inside the retainer. You share access, staging, and the current list. Then work comes in as tickets or a weekly batch.
- Agree hours, response times, and what is in scope
- Share access, staging, and the current backlog
- Send work as tickets or a weekly list
- I ship, report, and flag anything that changes cost or timeline
You stay in front of the client. I stay in the background and keep the site moving.
White-label communication you can forward.
The client should see your agency, not a freelancer they have never met.
Updates, notes, and handoff copy are written so you can send them on. If something needs a decision, I give you the options in plain English — not a dump of plugin names and fatal errors.
That is the point of white-label support: your PM still owns the relationship. I own the queue.
Fixes, small builds, and editor help — not a never-ending wishlist.
Premium support is for work that needs to move this week, not a substitute for a full rebuild.
In scope: broken forms, failed deploys, plugin and core updates on staging, editor questions, and small feature changes we have already sized.
Out of scope until we re-scope: new templates, a WooCommerce rebuild, or “can we just quickly redesign the homepage”. I will tell you when a request has left the retainer and needs its own estimate.
That keeps the hours honest for you and the client.
If this matches the work you need, let’s talk.
Share a few details and I will come back with a clear next step.
Tell me the stack, how work currently arrives, and what “priority” means for your clients. I will tell you whether a retainer fits or whether you need a scoped project first.